Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. Once connected it directly to a hub, a little bit loose, but then interne. Hi there. Tudor. Virgin Media; My Virgin Media; Shop;. - 5250024Trace any cables coming out of it and check the ends of them. You can also add WiFi Max to our. My Virgin Media App. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. My Virgin Media App. 9 minutes ago Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve. Account - Cable. Is there a way to connect the VM router without a wall socket please ? - 50362733 weeks ago. I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. There are multiple different branded wall boxes inside our flat but none. by harpreetsingh21 •. Hi, I recently moved to this house and placed an order for VM broadband which I received today. Also tried the Ethernet, not. Virgin Media; My Virgin Media; Shop;. 100. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 0. The phone number doesn't connect you. If you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hello, posting what other people have posted here- my broadband kit arrived, but I don't have a wall socket so not sure how to go about - 5198512Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin. Trouble shooter. The pre-install team number is 0800 052 1734. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. 0 Kudos. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. But I have no Virgin Media Wall socket in my house. Virgin Phone Switchover. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). I have also checked outside and there is no box either on my property or on my boundary wall. Could a VM engineer be boo. The existing cables will be screw-on (11 mm spanner or pliers required). Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The "two cables" sound very like a Sky dish install. Hi, I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. If you're happy for us to get this booked. I unscrewed it and there is a male isolator inside the box. I was happy and my kids were waiting for internet but unfortunately no wall socket. Thank you. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. The other is marked TV, & this is used for TV & Broadband. No virgin media wall socket. The cable could be hidden within, or behind, furniture. Excludes broadband faults and broadband network outages. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. . 3 5 comments Best Add a Comment LayerTough • 1 yr. Now have to wait until late next week for a technician to arrive!Don’t have a virgin media wall socket; Options. provided, I shall give them a call tomorrow. New Install Assistance. Now to my Issue: I opted for the self-installation ki. Wish this was made clearer when. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. Push the red label end of the white cable, into the wall socket. Now none of my internal phone sockets. Well I can't seem to find anything like that and the closest thing I can find is a. Please help. ago No those shotgun coax cables will be connected to a sky satellite dish. on 17-03-2023 15:45. to your Virgin Media socket. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Account - Cable. See full list on itblogpros. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Hi there @harpreetsingh21. Back a step. on 31-12-2021 10:47. Security matters. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Options. . The cable could be hidden within, or behind, furniture. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Follow these steps to install your virgin Media Broadband, TV and Phone service. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. - 5156068. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Look for an omnibox on the outside of your property and try and trace the cable. Now to my Issue: I opted for the self-installation ki. Click & Collect. The box does however have a hole in the bottom, through which i could see some. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. I can only find the TV socket. Just joined Options. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. 0 Kudos. NO WALL SOCKET mollyhedges. Virgin Media; My Virgin Media; Shop;. The RJ11 sockets will be redundant. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. No virgin media wall socket. com email address to different Virgin account. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. 168. We took our VM HUB with us from our previous home and when I started connecting all cables I found out that there's no VM wall socket. Thank you for the tel no. Hi Graham. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. The cable could be hidden within, or behind, furniture. log into hub3 - 192. You need to go outside and locate the brown or grey omnibox on the wall. The previous owners had a Virgin Media subscription and I've signed up for a broadband-only deal with them myself. He was going door to door. My Virgin Media App. . Account - Mobile. Manage Your Account. Account - Cable. No wall socket to connect. The port of wall socket - 5152519. PS. I am so sorry to hear that you seem to be missing a wall socket in the home. 32K. I tried both the wires, it didn’t set up the WiFi. May I know which one I can connect. Thanks again. Live TV uses co-ax cables. Re: My house wall socket that cannot fit to VM hub. The multimedia socket has a coax options as does the virgin media socket. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Occasionally only a very short stub of wire is left behind often hidden. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. A Virgin Media wall socket is simply a point of entry into your home. Regards. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. . Best Add a Comment Throwaway-teemo • 2 yr. 388. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. We have tried plugging it into the only box we found it would fit but no luck. You need a small spanner to remove this, then push the provided connector over the exposed end. Various cable mediums are used in modern systems to transmit data. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. (and up the wall). If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. we do not have one and we live in a block of flats - 4904330We would like to show you a description here but the site won’t allow us. Some properties do not have a wall socket, only a cable. There is one Ethernet connection point and socket with a circle on the wall. It is surface clipped usually. I highly doubt my landlord will allow a virgin coax. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Account - Cable. Re: No virgin media wall socket. Answered! Go to Answer. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. The kid arriving on Tuesday the 29. Hi there, I have just moved into a new rental property and I was told the previous tenants were using Virgin Media broadband. Try the automated service status number 0800 561 0061 to check for any faults in your area. Hello VLNeedham. Check outside for the omnibox (brown or grey) and trace the cables to the inside. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. 168. Hello sophieboulter1. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. I don't work for Virgin Media. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayHi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. 4 weeks ago. Mobile Your Account. If an engineer is offered - accept that. ago Sometimes you will get a random cable sticking out of a wall with no isolator. Except from that I can only. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Stay safe online. Options. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. If I couldn't get the proper wall socket, the internet is not going to be set up su. Browse Virgin Media Virgin Media Community. Hi rt001 . Mark as New; Bookmark this message; Subscribe to this message. Before I unplugged my phone from the wall socket, there was no dial tone so that was what led me to assume that the switchover had happened. Hi mariz2198, thanks for posting and welcome to our community. Thank you very much 🙂. I will need an engineer out as there is no longer a wall socket as it’s been removed by the previous owner. There are two outputs from here (the two connectors that are close together on the white box). Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Most of our customers receive their bills via E-billing. If it is a loose cable only, you will need one of these to connect the Quickstart cable. 4. Some of the cables hanging out the wall were cut off after the house improvements. Occasionally only a very short stub of wire is left. both appear. I think there’s something missing to the Virgin Media wall socket in my flat. But i cant seem to find anywhere to book/contact and get someone to come fix thisWire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayQuickStart, set up and connections. Being connected to the internet is one of the most important modern essentials in 20. Sorry to hear you don't have a VM wall socket. Can anyone help please? Need. But I have actually managed to get through to the technical team over chat. Tudor. @robbo321 wrote:. In response to Jonny-M. £12. Security. Joining in Options. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. • Connect the end of the 1. Not all properties have a socket, just a cable. 29-12-2022 20:58 - edited 29-12-2022 21:00. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. you take control of your Virgin Media life. Can someone come and set it up? 0 Kudos Reply. on 14-09-2022 12:00. Have a look around and post some photos of what you have got. Tuning in. Options. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Since I need the TV to be downstairs I was afraid I was out of luck and needed a technician to install a new wall socket. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. But looking like you don't have an aerial in the flat if there are no other cables or wall plates anywhere in the flat. Hi received my quick start kit but searched the whole exterior and interior of the house but couldn’t find the virgin media box anywhere. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Security matters. I am going to send you a private message. Virgin Phone Switchover. It is likely you will be waiting a few days. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. There are 10 types of people: those. Willferox, May 6, 2022 #1. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Getting Connected with Virgin Media is easy when you have a wall socket. Browse If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Broadband. My Virgin Media App. Call the pre-installation and delivery team on 0800 052 1734. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. No Virgin Media wall socket on 16-10-2022 18:45. Can you help? - 5401771. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I checked online and Virgin told me that indeed, all I needed to do was order a Quickstart kit and I would be up and running in days! That I didn't even need to book an engin. Hi I am trying to set up my broadband but my wall socket doesn't have anywhere to plug the white cable in help please There is no way of - 4853911I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Once you have the adapter, you can use it to plug your phone into your hub. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. SpeedI will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Push fit the VM-supplied lead onto the socket. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. 1 [or 192. Manage Your Account. No wall socket. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. 30-01-2023 13:36 - edited 30-01-2023 13:51. . wall socket. We all know and love the internet and TV services that can enter our homes through entry points. New to the UK and just moved into our first home here. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. on a domestic hub you look at the values thus. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. We have tried plugging it into the only box we found it would fit but no luck. Best Regards, Elif. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. Or if the other end of the white cable is in a more useful. Sometimes there is no wall box, just a trailing cable. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an. 0. It probably goes into another room in the house. I’m annoyed because I actually had a virgin sales person in my house. 89K; 373; 537; Martin_N. Browse Virgin Media Virgin Media Community. -a. Do I need Virgin to move the socket, or can I, or an electrician do it? So, I want to reposition my TV and set-top box, and don't want to run an extension cable. My Virgin Media App. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I have only got one rectangular shaped white socket (Shown as below) but it seems old. We would like to show you a description here but the site won’t allow us. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. SpeedHi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). @Soroosh1 wrote: Hi, I just received my hub. 2. Stay safe online. . When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end. . Just joined. Connect the Hub’s power cable with the blue tab. . A Virgin Media. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. No virgin media wall socket in QuickStart, set up and connections Saturday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; How to connect to fibre optic wifi ? in QuickStart, set up. No TV. Awful first impressions of Virgin Media. Tudor. I recently applied and received the delivery for a virgin package of tv broadband. The cable could be hidden within, or behind, furniture. Turn on and start the hub. There’s even no BT wall socket. on 01-06-2022 21:59. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. If you had any further enthusiasm. 388. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Hi there @vmcusto1, welcome to our forum and thanks for your post. It can take 5 to 10 minutes to restart. Tudor. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Tried looking but can't see a way to book an engineer for this? If virgin media team could help in. Get more from your Virgin Media setup. No, the ethernet cable is for a wired device if you have one. I’m having the exact same problem. We would like to show you a description here but the site won’t allow us. called the delivery team and they managed to book a technician for me. . It’s telling me to plug in the white cable to a wall socket but I don’t think I have one which will work. We have the quickstart pack but sadly cannot get broadband set up and working. You can also check for a loose cable as not all properties have a socket. 12-10-2022 18:51 - edited 12-10-2022 18:59. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Forum; Apps. Just moved in to new (rental) flat. 0 Kudos. No virgin media wall socket. Switched On Families. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. 0 Kudos Reply. The top “capped” one is marked FM & has been disused since cable went digital. If you’re using a splitter, make sure that’s firmly connected too. on 03-08-2020 18:05. and view the images for a range of different wall box options. 0800 052 1734-----Deadwood1. TEL1 on the hub should take on your. - 5201249Hello, @David_Bn, Where do I send the photos to? As already said, I'd like to have all the coaxial out and have only the Wall Socket in order to have the internet, the TV and the phone set in such a way that we had no wires scattered in the room. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. funny that as TV works fine. No wall socket. If you're happy with this and for the charge we can make the arrangements for you 🙂. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. How about using a 10m RJ11 to RJ11 telephone cable. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and WiFi 10 hours ago No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. Back a step. The first thing is to start making alternative arrangements for your internet connectivity. I've looked for an external box but cannot. You should see a cable going through the wall and if you trace this inside, you should get the cable. 0 Kudos. on 27-01-2023 17:22. The thing is that there is no socket in the wall. But the metal isolator box looks like it might be the wrong way around. 1. Tried looking but can't see a way to book an engineer for this? Thanks. I'm a Very Insightful Person, I'm here to share knowledge. on 18-05-2022 19:55. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Kindly help me with a manned installation. The Openreach sockets do not work for Virgin Media. Soumyjit. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be - 4828566 HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Browse Virgin Media Virgin Media Community. Check your DMs btw. But the wall socket, I cannot attach the wall socket with Isolator Cable. 0. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The hub got delivered on time as promised. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. . Stay safe online. #2. Tip Set up all of your kit within 12 hours to avoid any delay and get the services you have signed up to. Browse Virgin Media Virgin Media Community. Please support me in this regard. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Browse. Forum; Apps.